Our $1,350 worth of Pixel 2 phones, when used at home, are little better than tiny WiFi tablets. Now the phones never even try to connect to WiFi Calling. So, many times, we had enough signal to get the phone ringing for an incoming call or using wireless for an outgoing call but not enough signal to actually talk on the received call before it dropped, or to complete the placed call before "Call Ended". Then it worked kinda OK except the phones would stay on wireless if there was even the most marginal of signals. At one point, this problem just magically went away probably it was a Google update of some kind. The first six or eight months, it worked sometimes, but every day or week or so, for reasons never determined, the WiFi Calling setting in the phone would just silently revert to Off. In the 19 months or so we've been back at VZW, WiFi Calling has worked marginally OK maybe half that time. The WHOLE REASON we came back to VZW after ten years on AT&T was "support" for WiFi Calling on Google Store Pixel 2s. And it had lots of "not quite like the real network" limitations like WEA broadcasts not sent through it. I paid for its power (power is VERY expensive here) and kept it working and so on. I had the AT&T Microcell for three years. Another ticket kicked to the "back end" people.īoth of these Lvl2s have been ready to get us a Network Extender. Problem demonstrated several different ways. Another long revisit of all of this with with a Lvl2. At one point, he asked if I'd uninstalled/reinstalled the Verizon WiFi Calling "app". The Google dude told me they have no trubloeshooting scripts for WiFi Calling and that WiFi Calling is like the Facebook app pre-loaded on a Pixel: if it doesn't work, you have to call Verizon since they control all of the WiFi Calling "app" and they know how to fix it and Google has no part of the WiFi Calling code on a Pixel 2. The phones otherwise used the WiFi just fine to browse the web, etc, the whole time. In five tries either forcing Airplane Mode, WiFi On, or rebooting into Airplane Mode, WiFi On, I got "Verizon WiFi Calling" to connect and work once. But based on the possibility about "maybe it's somehow the ISP", we both went down to Starbucks in town on Saturday night. We revisited all of it including ability to at least momentarily get it working, and the best answer seemed to be they would work with Spectrum (my ISP) to "reset my WiFi." How, exactly, they'd do that since the router is not their device, wasn't clear. So I had another live chat with a VZW Support person yesterday, this time a Lvl2. The video basically said "sometimes there are coverage problems and, if you have coverage problems, you might find WiFi Calling to be the perfect solution." Well, no kidding, huh? Then I got a text saying they'd completed work on the ticket and providing a link to a video. That agent put in a ticket to Lvl2 and implied that it was a known problem that the Lvl2 could fix. The did some magic and we re-proved that it could be made to work temporarily. So after the first call with VZW and then the problem returning, I had a live chat with somebody at VZW about why WiFi Calling could not be made to work as more than a one-off. No WiFi Calling.Īny suggestions what I do next? I really don't want to spend an hour on the phone with Support every time either of us wants to get WiFi Calling working correctly for a couple of hours. Whatever they did only lasted a few hours and now, 6 hours later, both of our phones are right back where they started. Then they repeated this voodoo, whatever it was, for my wife's line and it started working too. Whatever they did (who knows?) suddenly had my phone showing "Verizon WiFi Calling" and working as expected. I spent 1+ hrs on the phone with VZW Support earlier today and, at the end of the call, the Lvl 1 had worked with some Lvl 2 who was diddling with something on the network side, with our phones off, and, upon powering them back up, WiFi Calling was working as expected. Diagnostic: WiFi Calling/Advanced Calling shows fully enabled, Airplane Mode enabled, WiFi back on, confirm WiFi has Internet connectivity (browse or something), try to place call, get message "Turn off airplane mode or connect to a wireless network to make a call." Turn out my wife has seen this for several days or weeks, is still on Pie, and still has exact same problem. At first, I'd noticed it on mine after updating to Android 10 general availability yesterday. Both of our Google Store Pixel 2s have, sometime recently, stopped working with WiFi Calling.
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